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Windows Technical Assistance
Updated: April 17, 2007
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Originally this was a page for Windows 95. But we've had to move on, so now this is a "Windows 9x" (any version of Windows starting with "9") place; a comprehensive page for Information, Upgrades, and Tips for all "flavors" of Windows. Some of the links below will download software. Others will take you to sites with software and information.
Return here often to find the latest in the growing accumulation of Windows knowledge. |
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Interested in getting to these Web Pages? All you have to do is click on the underlined name of the Web Page you want. A new browser window will appear, with the Web page, so that you can easily use it, and remain here to link to more pages. |
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NOTE: Also Visit Ambit's Windows Web Sites Now With Over 50 WinXP Sites Added! |
| And Return Here Often. Windows XP Info Is Being Added To This Page |
Here's What's On This Page:
(Click on the title to go to that section)
"CONNECTING TO THE INTERNET" For telephone, cable and DSL modems
"KEEPING WINDOWS TROUBLE-FREE" A little attention will prevent BIG headaches
NEW!! - "THE NEW PLAGUE - INTERNET MALWARE" You computer is being invaded without your knowledge
"UPDATING WINDOWS AND STAYING CURRENT" Whichever version of Windows you use
"MORE WINDOWS UPDATES" Some added downloads to improve your version of Windows
"UPDATE YOUR DRIVERS" Keep everything working and add functionality
"TIPS AND TRICKS" Tips of our own, and links to Web sites, to help you "do it better"
"HELP!" Resolving shutdown problems and where to find still more help
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The Official Windows Web Site is, of course, at Microsoft:
Microsoft Windows Web Site
Here you will find information, update files and other goodies.
Get what you can while you can! With the release of Windows Me, Microsoft has already ended its official support of Windows 95 and, soon, Windows 98.
There are more useful pages at the Microsoft Web Site to help you along with Windows. These pages have links for everything from downloads, to common problems, to FAQ's (Frequently Asked Questions), to "How To's".
If you are still using Windows 95, try this page:
FAQs & Highlights for Windows 95
If you are still using Windows 98, try this page:
FAQs & Highlights for Windows 98
If you are using Windows Me, try this page:
FAQs & Highlights for Windows Millenium
If you want FAQ's on another Microsoft product, you'll probably find it here:
Frequently Asked Questions (FAQ) By Product
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| CONNECTING TO THE INTERNET |
Current versions of Windows have an "Internet Connection Wizard" designed to make things happen without your having to know too many details about connecting to the Internet. Windows 95 does not have the Wizard and you have to know a bit more to make things happen.
Even if you have Windows 98, we believe you should learn some of the details anyway so that you understand more and can resolve any problems you may encounter AFTER you begin using your Windows computer.
For Telephone Modems:
If you want to learn more, or are still having problems after using the Internet Connection Wizard, first try this list of Microsoft Support Articles |
Here is a source with excellent connection directions: The "How To" section at WinFiles.com
You should also look at these two pages:
PPP Connection Setup Tutorial
and
Network Connection Troubleshooting
And make sure that you have the latest Dial Up Networking (DUN) installed. Just CLICK HERE to learn more about upgrading your DUN. |
Lastly, you will want to make sure that certain settings give your computer the best transfer speed so pages load fastest. No matter which version of Windows you are using, here is a page for you. It spells out what you need to do and you can download a program or two to help you along. Go there now:
MTU & the MaxMTU Fix for Windows. |
For Cable & DSL Modems:
Broadband connections to the Internet, when available, are truly amazing, but they aren't without their set-up problems. DSL can be especially difficult. Cable modems are easier, but your old telephone modem settings may get in the way.
General Connection Solutions
Do these steps, in this order, until you are connected:
1) Make sure your network card is installed properly
Go to the Control Panel and choose "System." Choose the top tab labeled "Device Manager." In the list of devices, left-Click on the "+" symbol next to "Network adapters." Your network card (called a "NIC") should be listed and have the same symbol next to it as is next to "Network adapters."
If there is a white, red or yellow symbol, something is wrong. To try to fix the problem, highlight the name of your network card and click on the "Remove" button at the bottom of the list. No re-start Windows and re-installer you drivers. Then do this step over again to check if everything is now OK. If not, call your network card tech support.
2) Check to see that TCP is properly installed
Go to the Control Panel and choose "Network." Scroll down the list of you devices until you see "TCP -> 'name of your card'." If it is not there, then you need to install the TCP/IP protocol. Go to This Page and begin with the section "Back to installing TCP/IP".
3) Turn everything off, wait a minute, and power up in order
Turn on the modem first and wait until the lights indicating it is connected out, to the DSL or cable network, are green (if not go immediately to step #2.) Turn on your router (if any) second and wait for its diagnostic light to go out and "line" light to turn green. Now power up your computer.
4) Make sure that your modem is connected to the DSL or cable network
Look to see that all modem lights are green. If not, or if you have no Internet connection, call your ISP (your cable or DSL company) for support and have them check to see if your modem is on their network (yes... they can see your individual modem!) Doing this can save hours of needless hair-pulling!
5) Use the Internet Connection Wizard
This is how you tell Windows (not just Internet Explorer) that you are no longer using a telephone modem to connect got the Internet. Just keep choosing the radio button for "LAN" and then click the "Next" button. That's all you have to do.
6) Disable this Windows "feature"
(NOTE: If you are using Windows Millennium, Microsoft has fixed this problem and you can skip this step.)
Without explaining too much, Windows tries to help get your computer's network card up and running. When Windows starts up, if it doesn't see a network, it automatically assigns an "IP address" to your network card. But your DSL or cable modem wants to do just that and this Windows feature can get in the way.
Fortunately, Microsoft has a way to turn off this feature. It is on your Windows CD. In the Tools folder you will find another folder called "Mtsutil." Here you will a file named "ipac_off.inf."
Right-click on this file and choose "Install." Even though nothing will seem to happen, it has. Just re-boot your computer and see if you are now connecting to the Internet.
Oh-oh! You say you don't have a Windows CD? Then download the file from HERE.
More Help
If you are still not connected, then you need to read more to get some solutions. Try this list of Microsoft Knowledgebase Articles
Improve Your Connection Speed
As we mentioned earlier, your old telephone modem settings can get in the way of true broadband speed. To fix this, you need to use a couple of files that change the registry. Evereywhere on the Internet, everyone warns that changing the registry can do bad things. Although this is true, we have used the following files on dozens of computers with no problems. BUT BE WARNED: Only use these files if you are using a DSL or cable modem:
1) This file will make sure that your basic TCP/IP settings up to snuff. Download mtu.reg, right-click on it, and choose "Merge." A message box will confirm that the settings have been accepted.
2) This will allow your browser to bring Web pages up a little faster. Download web.reg, right-click on it, and choose "Merge." A message box will confirm that the settings have been accepted.
3) This will update a basic Windows file to work as best as it can. Download vtcp-upd.exe, double-click on it, and it will run. It will then ask you to re-start your computer.
How Fast?
Since 1999, scores of online speed test sites have cropped up. Unfortunately, the results from each site can vary greatly. But everyone is curious as to the speed of their broadband connection.
This site has a speed test based on real world-wide browsing of the Internet:
WebSpeed
This site has links to more test sites than any other on the Web:
TestMySpeed.com
A Note About Security
Connecting to the Internet by broadband means that once your computer is on, you are on the Internet. Unlike telephone modems, your "Internet address" is the same day after day. Like your phone, whether you want them to or not, people are able to find you and connect to you. But unlike your phone, there is no "private number" on the Internet and some of these people can actually reach out into your home.
Of course we are talking about "hackers." Many columnists, and we, believe that protection from intrusion should be the "job" of the company that gives you your Internet access (your "ISP"). But that's not the case yet and you will have to do it yourself by using hardware, like a gateway-router, and/or software. Information about all this is available at several of the Web sites listed in the next section. We just want you to be aware that this matter of security is real and needs your attention.
Web Links For More Information
You can use the following links to learn as much as possible about broadband cable and DSL Internet connections:
Navas Cable Modem/DSL Tuning Guide The BEST site for complete information on speed & security
Big Pipes A newbie's guide to broadband
SpeedGuide.net Cable modem & DSL speed patches, programs and more
CableSense "The Sensible Source for Cable Modem Information"
Shields UP! Steve Gibson's site for Internet connection security info
Secure-me.net Automated online security evaluation
MSN's Broadband Computing Central Broadband Discussion Forum, news, speed test & info
DSL Reports All-in-one site for DSL
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Alternatives to Norton Utilities:
You may not want to buy Norton Utilities, as we suggest in this section. There are freeware alternatives. But we cannot vouchsafe for their use and effectiveness on your computer.
That having been said, use the search boxes and list on this page:
Ambit's Ware Sites
to find Web sites offering freeware.
Just search for the following terms: "scandisk", "defrag", "registry" and "backup".
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Tips For Installing Norton Utilities:
We have many years of experience using Norton Utilities (NU). As a result, we believe that a "Custom" install of the programs will work best for you.
We suggest that you:
1) Choose "Custom" install
This will permit you to use the rest of these suggestions and you can put NU in a folder less "buried" than "C:\Program Files\Symantec\...."
2) DO NOT permit NU to automatically start with Windows
You don't need to use up your memory with it lying in wait.
3) DO choose to replace ScanDisk with DiskDoctor
Look for the checkbox to permit this. Uncheck everything else.
4) DO NOT install The Norton Recycle Bin enhancement
This part of NU can complicate your use of Windows and eats up resources.
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Booting To DOS:
If you are using Windows 95 or Windows 98, you can start your computer in DOS, the "Disk Operating System" instead of Windows.
Why would you want to? Well, certain games run better directly from DOS. More importantly, Windows "locks" certain files when it runs or only reads them when it first starts. If you want to, for example, restore your registry, doing it from DOS will ensure the job gets done right and Windows will use it when it boots.
There are three ways to start your computer in DOS:
1) Use your Startup Disk: The Startup Disk is a floppy disk that boots to DOS. For this reason it is also known as a "Boot Disk." To learn more about this, see the section of this page entitled "Your Key... The Startup Disk." If you use Windows 95 and you are first starting your computer, you must use the Startup disk. No matter which version of windows you are using, booting from a Startup Disk is THE way to make sure your computer starts with no problems. This option is preferred.
2) Windows 98: If you hold down the CTRL keyboard key while your computer is starting up, a menu will be displayed. Choose "Command Prompt Only" and your computer will start up in DOS.
3) "Re-start in DOS mode": If you are currently in Windows, you can go to the Start button, choose "Shut Down" and then choose "Re-start in DOS mode." IF all is well, your computer will re-start in DOS (but sometimes it doesn't, so using options #1 or #2 are preferable.)
Options #1 or #2 will start your computer in the main folder of your hard drive - "C:\". Option #3 will re-start you computer in your Windows folder (usually C:\WINDOWS).
DOS Commands:
DOS uses your keyboard, not your mouse, to make things happen. There are very specific commands that you type in. Here are two you need to know:
dir - this command shows you the files in you current folder (also called a "directory")
cd - (change directory) this command is used to change to another folder, usually the one in which you want to view files or run a program
Using DOS:
You can use the dir command simply by typing "dir" (without the quotes) and pressing ENTER. But if you have a lot of files in the folder, they will scroll off the screen too quickly to be seen. Instead type "dir /p" (without the quotes) and you will see the files a "page" at a time. Press any key to see the next page.
To use the cd command you need to type the folder "path" after you type "cd." Example: if you want to be in the c:\windows folder, type "cd c:\windows" (no quotes).
To run a program in DOS, you go to the folder where the program is located and type the name of the program. For example, to run the "regback.bat" program, simply type "regback.bat" (without the quotes.)
Why Some Filenames Look Weird In DOS
Files in DOS can only have eight characters before the "dot" (i.e.,abcd1234.ext). Windows can have files named with many more letters. Those files appear in DOS with six characters followed by a tilde (~) and a number (i.e. "~1", "~2", etc.) Example: a file named "hereismyfile.txt" in Windows will appear as "hereis~1.txt" in DOS.
Two files having the same first six characters in their name, are assigned different numbers, usually alphabetically. Example: In Windows, a folder has "hereismyfile.txt" and hereismyname.txt". In DOS these same two files will appear as "hereis~1.txt" and "hereis~2.txt", respectively.
It is very important to know this for you to recognize a file in DOS or to run the correct file.
All this seems unnecessarily confusing, but keep in mind that DOS came long before Windows was "invented." The improvements by Windows were intended to end limitations like short filenames and dependence on typing everything (no mouse.) If you only have used Windows, and never used DOS, DOS can seem, at first, confusing and frustrating.
Using DOS these days, however, can be a real life-saver when Windows is not working well. With a little practice, and learning, DOS can become a good friend.
If you want to learn more about DOS, try The DOS Page, where you will find many items including downloadable, pre-made Boot Disks.
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Scan & Defrag... Yadda...Yadda
OK... we don't want to go over familiar ground, and this subject is known to some of you. Every version of Windows comes with two programs: ScanDisk & Defrag. Their job is to keep your hard drive as trouble-free as possible. If you are using them regularly, then skip down to the next sections where you will find one or more tasks you probably haven't been doing.
Background: It's 1982. IBM releases the first non-Apple disk operating system: PC-DOS. Where did they get it from? Microsoft! PC-DOS is the organizer behind files and folders. It looks for unused space on your hard drive to put file and folders.
Fast-forward to 1992: Microsoft releases Windows. It puts pictures and menus on a PC computer screen where only numbers and characters were typed before. To do its work, Windows has DOS write temporary files onto the hard drive and erase them. This happens automatically. So, while the user of the PC is saving and deleting his or her work on the hard drive, so is Windows.
Fast-forward to 2002: Well, its been 20 years and Microsoft has released many versions of its Windows operating system. Most of them use the same file structure as was used in 1982. Oh sure... there have been improvements, and the latest versions technically don't have "DOS," but the way that files and folders are written to disk, and the way Windows works, still creates the same problem it did 10 and 20 years ago.
Problem: The unused spaces from all this writing and erasing become, over time, more numerous, smaller and scattered throughout the entire hard drive surface. Eventually, no empty space is big enough for an entire file. It has to be broken into several small empty spaces. Hard drive writing slows as DOS looks for spaces to write pieces of files, and keeping track of how to re-assemble these pieces into a single file when necessary. The problem grows as more, smaller spaces means that a file must be fragmented into more pieces.
Bigger problem: Every empty space, of course, lies in between two used spaces. If DOS doesn't write the information perfectly within the empty space, it can slightly overlap the space next to it. And that space already had data on it. There's more. If DOS doesn't keep track of what is where perfectly, some pieces can literally be lost. And... DOS has to keep track of where *all* the empty spaces are to use *all* the hard drive space. If DOS doesn't do this perfectly, some empty space is no longer available to use.
The solution: Microsoft licensed, from Norton Corporation, two programs - one to look at the hard drive and find errors. The second program collects up fragments of files, puts them all together and does the same for all unused spaces. Problem solved... sort of. Some people turn off their computers before Windows, and DOS, write down all the information they use to keep track of things. As it turns out, those people don't understand computers and only use the two programs when problems rear their ugly head. By then it is often too late.
The current solution: Windows now knows when a computer suddenly loses power or isn't "shut down properly." When it is next started up, It automatically runs Scan Disk to look for problems and fix them. The other program, Defrag, has to be voluntarily run to combine file fragments. And the way Defrag works, on large hard drives it can take a very long time to do its work (like overnight.) So... people don't use it.
The "perfect" solution: Now that you've read this, you know that:
1) Norton (now Symantec) was the company that originated these programs.
2) You can't ignore the need to look for, and fix, hard drive problems before they reveal themselves.
3) If you wait to defragment your hard drive, it may be too late. It will, at least, take a lot longer the longer you wait.
4) Automatic, frequent scanning and defragging is best.
So... we suggest that you:
1) Purchase the latest version of Norton Utilities and install Disk Doctor and Speed Disk, their names for ScanDisk and Defrag. Those folks have been improving these programs to work faster and better for a long time now. They are light-years ahead of the free programs given to you with Windows. And, as you'll see below, Norton Utilities includes other programs you will want to use.
2) Use the Windows Task Scheduler to automatically run both programs at least once a week.
If you don't know what the Task Scheduler is, double click on this icon in the task bar (usually at the bottom right of your screen):
Double-click on "Add Schedule Task" and follow the prompts. Don't worry, it's pretty easy. And rest assured that you are saving yourself the pain and aggravation of needlessly losing your hard work some time in the future.
NOTE: If you are learning about all this for the first time, or if you do not regularly do any "housecleaning" of your computer, then before you scan and defrag, FIRST:
1) Uninstall any programs you no longer need by using either the "Uninstall" listed for each program in "Start Button... Programs..." If no "Uninstall" is listed, go to "Start Button... Settings... Control Panel... Add/Remove Programs" and uninstall programs from there.
2) Do the steps in the next "Housecleaning" section.
3) Now use Disk Doctor and Speed Disk (or the scandisk and defrag that comes with Windows.)
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The Other Disk "Housecleaning"
Does anyone LIKE to spend time frequently cleaning their entire home? Especially when time is at a premium? Ok... some people do, but all of us let things accumulate to some extent before we get "around to it."
The same is true for maintaining computers. Maybe more so, because the accumulation is often invisible. What accumulation you ask? Files accumulate, taking up hard drive space, and when too much space is taken up, your computer slows down.
Most of these files are necessary to the programs you use or the normal operation of Windows. But some are intended to be added to your computer temporarily, to make your programs and Windows work, and could be, actually should be, deleted when their work is done. Sometimes these temporary files are not deleted. Most times this happens when a program, or your computer, freezes up and crashes. Sometimes it happens because a program has not been programmed does not do the work it needs to do. Sometimes it is because of a programs settings (or "preferences".)
If you have limited free space on your hard drive, the effect of accumulation is dramatic. Your computer, almost imperceptibly, works slower and slower over time. Eventually, most people simply, and wrongly, think it is because their computer is "getting old." Actually it is because Windows does not have the free space for the "behind the scenes" work it needs to function.
So you MUST remove temporary files periodically. These days they are located in two places: the Windows Temporary folder and your browser's "cache."
1) The Windows Temporary Folder: In most computers this folder is the C:\Windows\Temp folder. To know for sure, left-click on your "Start" button, left-click on "Run," type "%temp%" (without the quotation marks) and left-click the "OK" button. Your "My Computer" window will appear, showing you all the files and folders in your Temporary folder. Now go to the Menu Bar at the top and left-click on "Edit... Select All." Now press your keyboard's Delete key and left-click the "Yes" button. Lastly, go to your desktop, right-click on your Recycle Bin and left-click on "Empty Recycle Bin." Left-click on "OK" and the files are deleted.
NOTE: If all of the files are not deleted, then some are currently in use. Exit from any running programs and do the above again.
2) Browser "Cache": Most people use Internet Explorer (IE) to these days. Run IE and choose "Tools... Internet Options..." Left-click on the "Delete Files" button. Check the box marked "delete all offline content" and click on the "OK" button. The files are deleted. It's just that simple.
If you are using Netscape Communicator, choose "Edit... Preferences" in the Menu Bar. now left-click on the "+" next to "Advanced" on the list on the left. Left-click on "Cache" and left-click on the "Clear Disk Cache" button.
If you are using America Online, you need to choose "Preferences... Settings" from the top menu. Now left-click on "Internet Properties (WWW)." The window that appears is the same as that for IE, so Left-click on the "Delete Files" button. Check the box marked "delete all offline content" and click on the "OK" button. You are done. NOTE: If you use BOTH IE and AOL, you need to do the steps for BOTH.
Now that you have cleared out your temporary files, it is the perfect time to scan and defrag you hard drive (especially if you haven't for a while.) Just follow the steps in the section above this one.
How often should you do this? Often enough for it to become a habit - anywhere from once weekly to once monthly. The less free space you have, the more often you should clear out your temporary files.
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The Trouble With Fonts
Everyone seems to collect up fonts. Doing so gives you flexibility and "panache" when you create documents, flyers or spreadsheets, use your Instant Messaging program, or when creating e-mail. You may not know that Windows 9.x has a limit of around 1,000 font files. Get close to that limit and your computer can act badly or crash. Compounding the problem is that many programs automatically install fonts without your knowledge. You may think 1,000 files is a lot, but many typefaces use four or more files for bold, italic and other variations. So having hundreds of font files is understandable. BUT YOU MUST MANAGE YOUR FONTS!!
It's simple: Weed out font files you do not need! This is something you do by using Windows Explorer and examining the files in your "Windows\Fonts" folder. highlight that folder in the left pane of Windows Explorer and the number of files will be displayed at the bottom of the left pane. It will say "xxx objects," where the "xxx" is the number of font files you have. If "xxx" is above 800, you should consider moving some files.
What To Do: Create a new folder, anywhere on your hard drive, called "Other Fonts." Now "Move" fonts from your Windows\Fonts folder to the new folder. Re-boot. That's all there is to it! And if you need one or more of those fonts in the future, all you have to do is move them back.
(NOTE: If you do not know how to do the above, you need to brush up on your basic Windows skills. You can learn more online. Try the FREE lessons at LearnThat.com to see if they help you.)
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The Other Thing... The Registry
"Back up"... "Back up"... "Don't forget to back up your work." There isn't anyone who uses a computer who hasn't heard this before. Some people do it, some don't.
But very few people know they need to back up some key components of Windows. Why? To prevent starting over from scratch - from having to install Windows again, and probably EVERY program you have on your computer as well. Who wants to do that? No one!
Although there are several important files used by Windows, the most important is the registry - a database where Windows keeps track of your computer, your programs and, what becomes evermore over time, your Windows. The registry is actually two files - system.dat and user.dat. If either becomes "corrupted", you are sunk. If, at this point, you want to learn more about the registry, you'll find a good explanation, and other registry help, HERE.
So... although there are many installation programs, and places on the Internet, that will warn you to back up your registry files, there is no real emphasis on the following truth: To keep Windows working well, you need to actively do some tasks to keep your registry "healthy." If you don't, it is virtually guaranteed that Windows will fail you at some point.
Windows 95 does not back-up the registry. Windows 98 backs up registry files automatically. But it does it in a way that allows it to attempt to automatically fix things when there is registry problem. If you are a relative computer novice, this backup is not really useful to you if the Win98's automatic fix doesn't work. You'll wish you had a backup copy of the registry for you to try to fix things yourself.
What to do: Here is a simple system for you to use to keep your registry files working well and to have a backup in case your registry goes bad.
1) Back up what you've got:
What you need: We have a small file for you to use to that will put copies of the system.dat and user.dat files into a folder named "Backup". Download this file by right-clicking on this THIS LINK, choose "Save Target As" (in Netscape: left-click & choose "Save to disk") and save the file (regback.bat) to any folder of your choice.
What to do: It is best if you do this step from DOS. Read the sidebar on the left entitled "Booting To DOS" to learn what to do. When you are in DOS, you will need to remember which folder you put regback.bat into so you can run it.
When you run the regback.bat file, it will look to see if there is a C:\Backup folder. If not, it will create one. Then the system.dat and user.dat files will be copied to the C:\Backup folder.
Unlike the original registry files, the files in the backup folder are visible, ordinary files (the originals are hidden, read-only, system files). When you need to use them, you will copy them over the damaged registry files in your C:\Windows folder and change their attributes back to hidden, read-only and "system." To learn how to restore this registry backup, read "Restoring Your Registry" below.
How often should you backup your registry? At least once a week, and after every time you successfully install new software. (NOTE: the regback.bat file is an uncomplicated program with no options. It will ALWAYS replace any existing registry backup files with the current registry files. Keep in this in mind before you run regback.bat.)
2) Clean out some old and unwanted registry entries:
What you need: Microsoft has a free program called RegClean. RegClean looks at certain sections of the registry and removes what is no longer being used. You can read more about RegClean HERE. You can find a link to download RegClean at that Web page, or you can use THIS DOWNLOAD LINK and save it to your Backup folder.
What to do: Simply run the RegClean program. It won't give you much information as it runs, but don't worry, it will after it finishes. And you can Undo RegClean's work if you want. Click on the "Fix Errors" button after RegClean finishes analyzing the entire in your registry.
To view what RegClean just did, using Windows Explorer, go to the folder in which you installed RegClean. There you will find a new entry - a reg file that contains all the registry entries Regclean just removed. Use Notepad to examine what RegClean did. As we mentioned, if you want to undo RegClean's work, all you have to do is right-click on that reg file and choose "Install." The entries will be re-installed into your registry.
3) Clean out the rest of the registry:
What you need: There are other programs that examine and "clean" the rest of the registry. We like a program called "Norton WinDoctor" that is part of Norton Utilites. WinDoctor does more than examine the registry (it looks for old, invalid shortcuts, for example). It also finds and reports all the registry inconsistencies that it finds. It can fix them automatically, or you can look at each problem and choose how you want to fix it form a list of solutions. We recommend you take the time to read each problem & its solutions to manually fix it. If you understand the problem, then you, not your computer, are the best judge of which solution fits best. For example, sometimes WinDoctor will restore a shortcut, or program, you uninstalled and no longer want. This can cause a problem, especially if it was a program that automatically ran when you started your computer. If you are unsure because you do not understand the problem, then accept WinDoctor's recommendation. In our experience, those are the problems that WinDoctor handles well.
What to do: If you have WinDoctor, run it and choose the option to "Perform all WinDoctor" tests." It may take some time for the program to do all its work, but when it is finished it will list "problem categories." The first time you run Windoctor you may have well over a hundred problems listed. Don't let this keep you from taking the time to look at each problem. Again, if you are unsure what to choose, let WinDoctor make the choice. WinDoctor has an "Undo" feature that will let you change your mind.
NOTE: If you use another program, follow its steps precisely and don't expect it to make all the decisions for you. Take the time to read the problems and solutions it finds before manually choosing a solution. Remember, most programs have an "undo" feature and don't forget that you backed up your registry before you started. If something goes wrong, at worst, you can restore the registry and start over.
4) Compress the size of the registry:
What you need: This last important step actually re-creates the entire registry so there are no "holes" left from what you have removed in the previous steps. Holes?? Yes... removing registry entries does not reduce the size of the registry files. So there are blank "gaps" where those entries used to be. Doesn't sound good, does it? Well, its not. Fortunately, you didn't waste your money buying Norton Utilities. It has a "Windows Optimization Wizard" to do the job. But don't worry if you do not have it. You can use the alternative procedure (below.)
What to do:
Norton's "Windows Optimization Wizard" is simple to use. It takes you through the process in a simple "click and check" fashion.
OR
Use the 5-step "Registry Reconstruction Procedure" found on THIS PAGE.
One result of your making these efforts will be a smaller, faster-loading registry that will make Windows boot faster. The speed increase depends on how much smaller your registry became when you compressed it. But the main result is that Windows will no longer be looking for files and orphan registry entries that it no longer needs. That means a better-running Windows.
5) You want to make sure your computer is running well. Watch how it starts up, use programs, browse the Internet and do most of what you normally do with your computer. Make sure you take some time to test your computer. If all is well, don't forget to backup your new registry, so you have a remedy should something goes awry in the future.
Restoring your Registry
As we mentioned, if something goes wrong and your computer somehow runs worse after the above, you will want to restore your registry. Here is a small file for you to use to that will use the copies of the system.dat and user.dat files in your Backup folder to restore your registry. Download this file by right-clicking on this THIS LINK, choose "Save Target As" (in Netscape: left-click & choose "Save to disk") and save the file (regresto.bat) to any folder of you choice (you might want to use the C:\BACKUP folder created by the registry backup file.)
What to do: It is best if you do this step from DOS. Read the sidebar on the left entitled "Booting To DOS" to learn what to do. When you are in DOS, you will need to remember which folder you put regresto.bat into so you can run it.
When you run the regresto.bat file, it will look to see if there is a C:\Backup folder. If not, it will stop and not do anything. If the C:\Backup folder exists, the system.dat and user.dat backup files there will be copied to your Windows folder (usually C:\Windows). Once it is finished, re-boot your computer.
Remember that, when you run the regresto.bat file, it will replace all NEW registry information with the older registry. If you installed a new program in between backups, for instance, the registry information about that program will be lost. That can mean that program will not run correctly even though all the files are still installed on your hard drive. You would, in this case, have to install the program again to get it to work properly.
There's much more to know about the registry. If you are interested in learning more, we recommend these Web sites:
Windows Registry Guide
John Woram's Windows Registry Page
James A. Eshelman's Registry Patches
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Your Key... The Startup Disk
When Windows fails, you can turn on your computer, but all you get is a black screen and maybe some kind of error message. At this point you will feel like you are locked out of your computer without a key to get back in. Well... there is a key: the StartUp Disk.
Making a Startup Disk (aka "Boot Disk") is easy. Go to "Start... Settings... Control Panel" and choose "Add/Remove Programs." Now choose the top Tab labeled "Startup Disk." There is a button there to begin creating your disk.
When will you need it? You will use it if the Windows registry or other key files become damaged, if you get a virus (you should use anti-virus software from DOS), if your hard drive has problems or if changes you make, by installing new hardware or software, cause problems and you need to go back to the ways things were before you had problems. Sounds kind of handy, huh?
Your Startup disk is also called a "known, clean system disk" because you (presumably) make it when you have no viruses and it will "boot" your system to DOS (with a working CD drive!) Make sure you store it in a safe place.
Alternative Startup Disks
You can also download startup disks for your operating system online at these sites:
(NOTE: We have NOT used the disks from ALL these sites.)
Standard
All www.bootdisk.info
DOS 6.22 though Win98: MicronPC Support Page
DOS & all Win: Boot Disk Project
DOS 5 though WinMe: The Wørm's Dos Software Page
Win95 and Win95b: Kramer's Clean Install Page
WinXP (English & German) & all: Windows Bootdiskette Downloads
Special
Networking: BovisTech Network Boot Disks
A Special Note About Windows XP: You have a choice of two types of file systems for Windows XP:
If you choose NTFS (NT File System), you will have individual file security not otherwise available. But you WON'T have a Boot Disk. Nor will you have access to your files and folders if you can't get Windows XP to boot.
If you choose FAT32, then you have the same file structure as is used in Win98 and WinMe. This means that a Win98 boot disk will get you to DOS (even though WinXP doesn't have DOS) and you will have access to your files and folders, even though you aren't in Windows. This means you (or an expert) may be able to fix the problem that is keeping Windows XP from starting up.
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Cleaning Up Your Start-Up
Software companies positively love Windows start-up. Why? They can install their ware so it will automatically run when your computer starts Windows. This is handy (and sometimes necessary) to enable some features you use often. But it is clearly not necessary to start a program you don't need right away just because Windows has started.
Companies also use the start-up as a means of advertising their presence by having their little icon near the clock (in the area called the taskbar.) That icon can start a program, but so can a shortcut on your desktop or in the "Programs" section of the "Start" button. Take America Online, for instance. Up until the most recent version, all that taskbar icon did was start the AOL program. Now it starts something called AOL Companion, but if your don't use that "companion," clearly there are other AOL shortcuts on your computer and you don't need it.
Each of these "start-up" programs and icons make your computer's boot a little longer and use up a little more memory. Over time, many programs wind up "secretly" loading and your computer start-up can take many times longer than it did when you first bought it.
To resolve this situation to your advantage, eliminate unnecessary programs by using the System Configuration Utility that comes with every version of Windows since Windows 98 SE. To run the System Configuration Utility go to "Start"... "Run" and type "msconfig" (without the quotes.)
The right-most tab lists all the programs (and services) that start up when Windows starts up. Uncheck any of them that you feel are not necessary. Once you are finished, click on the OK button. You'll be told to re-boot your computer. When you do, everything that you unchecked will no longer start.
Don't worry if you make a mistake. You can always run the System Configuration Utility and re-check the box next to a program you learn you need. But you don't have to go through a total trial and error process to determine what you need and what you don't. Answersthat work.com has an extensive list explaining most every program that might be starting on your computer. Just go to TASK LIST PROGRAMS to find the information you seek.
The System Configuration Utility is also used primarily to troubleshoot problems form programs that start up automatically. To learn more about this, search for "System Configuration Utility overview" in the Help file that comes with Windows.
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More Computer Maintenance Help
"Repairing" Internet Explorer: Beginning with Microsoft Internet Explorer (IE) version 5.5, you have the option to repair the files that IE depends upon. This is important to the running of all of Windows (for more about that, and for a link to downloading a current version of IE, see "More Updates For Windows," below.) If you are experiencing mysterious errors in IE, or if you suspect that installing other programs has made Windows run more poorly, you can try repairing IE to see if it helps.
What to do:
Go to your Start button... Settings... Control Panel... Add/Remove Programs by left-clicking on each of those choices. Now find the entry for "Microsoft Internet Explorer x.x" on the list (it may also say "and Internet Tools"), make sure that the "x.x" is the number "5.5" or larger and, if so, highlight it by left-clicking on it once. Now left-click on the "Add/Remove..." button (don't worry you will not remove IE.) A menu with three choices will appear. Left-click on "Repair Internet Explorer" and left-click on the "OK" button.
The process is automatic from this point on and you will be told to re-boot your computer when it is over. If Windows or Internet Explorer run faster, or more "smoothly," then you know you have accomplished what you hoped for.
Is there even more to do? Sure. Here is a resource with a checklist for you to follow from The Saganaw Valley Computer Association: The Ultimate Preventative Maintenance Checklist
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Trouble-Free Internet
The newest set of problems for your computer come from the Internet. You MUST run certain programs to keep your computer from slowing down and crashing. A full explanation appears to the right, but here is a category summary the problems, and the solutions, including programs (most are FREE).
Viruses & Worms
When it comes to viruses and worms, Symantec's Norton Antivirus has been around the longest. All other programs have tried to improve on it. The number of alternative antivirus programs are too numerous to mention here.
But... some companies offer FREE online virus scanning of your computer. You have to allow these companies to put a small program onto your computer, but that is a small risk compared to not scanning at all.
Here is a list of Web sites that will scan your computer for viruses and worms:
The original online viral scanner is from Trend Micro:
Trend Micro's Online Scan
Not to be outdone, Symantec offers a scan as well as evaluating your computer's overall security:
Symantec's Security Check
Malware
Here is FREE software to remove adware, spyware, hijackware and parasite-ware from your computer (we recommend that you run both):
Lavasoft's Adaware has the most mature ware for finding this new breed of "problem-ware":
Adaware Personal Edition
Spybot-Search & Destroy is the name of freeware that often finds some additional malware:
Spybot-Search & Destroy
Spam
We all know that SPAM email is loading up our inboxes, making email as much of a burden as it is a valued tool. You don't just have to live with SPAM. In addition to running a program on your computer, like Norton Anti-Virus or SpamAssassin, here are some things you can do:
1) Contact your Internet Service Provider (ISP) to ask for them to do more to block SPAM email.
2) If your email program permits, create "rules" to have it sort out SPAM mail into a separate folder
3) For a fee, you can use SpamCop, an online SPAM filer and reporting service
4) Learn how to read the header of each email and write to the ISP's where the SPAM originated or was forwarded to you. Learnr more about doing this at these Web pages:
• Finding Hidden Senders
• Death To Spam
• Junk Email - To Do's
Learn much more about SPAM and fighting it at:
Elsop's Anti-Spam Page
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Oh No! - Now What?
As the title to this section clearly states, there is a new type of problem plaguing all computers using the Internet. Called "malware", this comprises a class of computer programs that don't do you any good (hence the "mal" for "bad".)
Now get this: companies are putting software on your computer without your knowing it! Everyone is aware of viruses and worms. These are malware created by individuals, mostly for their malicious fun. You are aware of these forms of malware and are likely using some kind of anti-virus software in the hopes of keeping viruses and worms off of your computer. By themselves, viruses and worms are certainly a plague, but now there is something else... something new... and you may not even be aware it is happening.
These forms of malware have new categories: "adware", "spyware", "hijackware" and "parasiteware" (the most common names.) All are secretly being installed onto your computer by COMPANIES, not individuals, and you either didn't read some fine print or, worse, you weren't ever asked to give your permission!
How do they wind up on your computer? In some cases, they are being "secretly" installed when you knowingly install software. The reason secretly is in quotes is that, in this case, the licensing agreement (aka "EULA"), that we all skip by clicking on the "AGREE" button, tells us it will happen. In rare cases, it happens with software that you purchased. In most cases, it happens with that FREE software you found on the Internet. If you installed some new freeware and are suddenly experiencing pop-up windows or there are ads in the software, then you have "adware" installed. If your computer suddenly seems a little sluggish after you installed freeware, then you may have some kind of "spyware" installed and running in the background where you can't see it. Spyware sends information about your travels and searches on the Internet to a computer. The purpose is for a company to gather information. Think of it as a secret survey of tens or hundreds of thousands of computers that is assembled by a company to compile information that will be sold to other companies. Why? So the companies that buy the information can better use the Internet to sell their products.
But software, free or otherwise, is not the only source of spyware. Nowadays, just traveling to a Web site can automatically and SECRETLY install spyware, as well as "hijackware" and "parasiteware." Have you ever gone to a Web site, and later you see a new toolbar at the top of your Internet Explorer or other browser? If so, your browser now has new "parasiteware" attached to it. Or when you next run your browser, does it go to a new Web page all by itself? If so, your browser has been "hijacked." The purpose: to have you use certain Web sites and Web services. Add to this that spyware and adware are also being installed this way and you have the scope of the problem.
Not only is this happening without your knowledge or permission, but, by the end of 2003, it became so wide-spread, with so many different malware programs installed in such quantity, that computers are crashing or running so slowly that they are unusable. It is the result of hundreds, if not thousands, of companies putting scores of programs onto your computer, all fighting for, and using up, your computer's resources. Computer techs everywhere have so many people coming to them daily with malware problems these days that it has become the #1 reason that computers won't run correctly!
Yes. This is exactly the same as if someone secretly opened your car's hood and put equipment in your engine that used more gas. And then someone else did it again.... and again... and again, until your car gets 1 mile per gallon of gas or your car breaks down on the side of the road.
It is NOT illegal, at the moment, for a Web site to secretly install software onto your computer. Why? WE don't know. But we do know it should be, just as it should be illegal for anyone to install any software onto your computer without making it VERY clear, in LARGE type, it will happen BEFORE it happens!!
Solutions: What can you do? You have to run malware-removing programs IN ADDITION TO your antivirus software. And you have to do it often every month. You also have to avoid certain kinds of Web sites, in particular porn, gambling, and software-cracking Web sites. You can also install pop-up and ad blockers, but these are like taking pills for the symptoms, not the disease.
You will find some solutions and information sources on the sidebar to the left. We strongly recommend that you use at least one solution from each section. As we said, the problems resulting from each type of ware are wide-spread. you CAN'T avoid them, but you CAN keep them in check. That will keep your computer from developing problems so severe that you are forced to pay a technician to fix things.
More To Do
Keep Up With Security Fixes: As Microsoft discovers problems with Windows, they issue "security patches" and "security fixes." Use your Windows Update regularly to install these fixes as they become available (usually at least once each month.)
Double Virus Scanning: Included in the left sidebar are two sources for FREE anti-virus scanning online. Believe it or not, it is advisable for you to run more than one anti-virus software to check out your computer! Many times, one anti-virus software will find what another has missed. Using an online source for virus scanning is a good FREE way add a second anti-virus check of your computer.
Start-Up Software: You should also be aware that, in addition to malware, many software companies add programs to your computer that run when you first re-start ("re-boot") your computer. This happens in the software you actually buy and install. It also happens when you install some standard, legitimate "plug-ins" for your browser, like the Quicktime and Real players.
The purposes of start-up software varies - it can be as benign as providing reminders for birthdays or paying bills. But if you don't use the reminders, then your computer is running a program needlessly. Often times, the software is designed to "help" you use software by constantly running a "quick-start" program and placing an icon for it somewhere on your screen. For Windows (after all, this IS a Windows page), these are in the lower right of the taskbar (unless you moved the taskbar from the bottom of your screen), next to the clock. The REAL reason for these programs is to shout "ME! ME!! Remember and use ME!" at you so that you don't start using a competitor's program instead. Each program by itself is not a problem. But, like malware, SO MANY companies do this that the combined result is that your computer runs slower than it should.
Read the "Cleaning Up Your Start-Up" section, above, on this page, to learn about identifying and removing unnecessary start-up programs from your computer.
INSTANT MESSENGER WARNING: DO NOT, under any circumstances click on a link (or download a file) from a friend while Instant Messaging. Your friend's computer could have a virus that sends you a message with a link to a Web site and that Web site automatically installs spyware or a virus when you go there. ASK your friend FIRST if they actually sent the link.
SPAM: Some solutions for SPAM EMAIL are also included on the sidebar. Clearly the problems in using the Internet include SPAM. Laws are evolving to reduce the problem of SPAM, but what is truly required is more action by more people and companies negatively impacted by SPAM (see the "COMPLAIN" that follows.)
A Less-Known Anti-Spam Tip: Do NOT allow your email program to automatically send "read receipts"! This is something that can happen automatically behind the scenes unless you make sure it doesn't. A "read receipt" is the same as a "Return Receipt Requested" when you send mail at your Post Office. Spammers use it to verify that your email address is valid. No read receipt and your email address will be removed from the spammer's list! You can set things up to decide when you want a read receipt to be sent (Just Say "No" unless you decide otherwise):
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In Outlook Express:
On the Tools menu, click Options
Click the "Receipts" tab at the top
Under "Returning Read Receipts," click on the button marked "Nofiy me for each read receipt request"
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In Outlook:
On the Tools menu, click Options
Click E-mail Options, and then click Tracking Options
Under "Use this option to decide how to respond to requests for read receipts. Only applies to Internet Mail accounts," click on the button marked "Ask me before sending a response"
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In other email programs, or in Web-based mail like Hotmail, look for a similar option or ask their tech support for assistance.
COMPLAIN: We also suggest you write to your state and federal decision-makers to ask that something be done to make all of these malware practices illegal. It won't stop the problem, but it may lessen it.
Take the time also to complain to those companies that use malware & SPAM, as well as the Web sites it comes from and Internet Service Providers that carry it. There must be a combining of "voices" from those of us that are affected. We can't sit by and hope someone else will fix these problems. We are experiencing these problems precisely because hackers, malware companies and spammers are taking action while we, the affected, take virtually none.
These practices, and resulting problems, were never intended to be the result of creating the Internet as an information and communications tool. It is a Plague of Greed that impacts on us all. And it, unfortunately, proves that, left to its own, human nature en masse most often tends towards the lowest common denominator, not its highest ideals. It also shows us (again) that a small group of people can ruin things for the larger group.
In its first decade, the Internet has become entrenched world-wide in daily life. But those of us who use it need to speak loudly against those who abuse it or the Internet will become unusable - no more than a fad and footnote in the history of humankind.
MORE INFORMATION: You will find more information at these sites:
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Keep Windows Current
There are many, many files and programs available for free from Microsoft and other sources. We will link them to you here. Also, part of keeping Windows current is keeping your drivers current! You will find that here, too! Work your way down the page to make sure you have all the files & current drivers for your system.
And don’t forget to bookmark this page! You may want to come back to it! J
Microsoft maintains pages where you can find Windows files. Visiting all of them is VERY helpful to keep current.
Here is a list of these pages:
If you are still using Windows 95, Microsoft has a list of key download files to keep you current and secure.
Windows 95 Download-Update Page
If your are using Windows 98, then you may know that the key downloads are at the:
Windows Update Page
NOTE: Microsoft requires that you use Internet Explorer browser to access this page.
NEW!! you can now use the Windows Update site with any 32-bit version of Windows (including Windows 95 and NT 4.0 but with IE 4.01 SP2 or later installed.) The Windows Update Corporate Site functions almost the same like the regular update site except with the ability to save downloads:
Windows Update Corporate Site
Microsoft had many more Web sites with downloads. You can find links to those sites at:
Microsoft Download Sites
WUGNET Co-sponsored by Microsoft and the Windows User Group Network (WUGNET), these pages list recommended shareware for Windows:
WUGNET Win98/95 Shareware Map
and WUGNET WinNT Shareware Map
Support Online From Microsoft Technical Support
Here Microsoft uses a querying technique to get you to updates, software or to find answers to questions and problems. The articles you will find in a search will often have links to files you will want to download. Just be sure to choose the type of Windows you hare using (Win 95, 98, 98SE, NT or 2000) in the "My search is about:" box #1.
Microsoft's NEW Support Search Wizard
Here Microsoft makes it even easier to find the information you want by taking a step-by-step approach to assisting your querying to get you to the information you are looking for.
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Do You Want Windows XP?
Below this section is a lot of information about how to keep your current version of Windows up-to-date. But might you consider purchasing the latest version of Windows instead? Installing Windows XP might be a lot easier than finding all the upgrades to the version of Windows now on your computer.
How can you know if you want it without buying it first? Here is an alternative - read some articles online that give you some of the look and feel of Microsoft's latest version of Windows. If you are interested then head over to:
The 60 Minute Windows XP Tutorial
ZDNet's Introduction to Windows XP
Lycos Computer's Getting Up to Speed with XP
MikesHardware.com's Windows XP Review And Links
Paul Thurrott's Windows Supersite Windows XP FAQ
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What Version Of Windows Do You Have?
You can easily find out what version of Windows you are using. View your Control Panel by clicking the Start button, choosing "Setting" and then choosing "Control Panel". Find "System" in the Control Panel and double-click on it to run it. The version of Windows is now being displayed. Here is a sample picture of what you will see:
Now use this table:
| Release |
Version |
File Dates |
| Windows 95
retail, OEM |
4.00.950 |
7/11/1995 |
| Windows 95
retail SP1 |
4.00.950A |
7/11/95-12/31/95 |
| OEM Service
Release 2 |
4.00.1111*
(4.00.950B) |
8/24/1996 |
| OEM Service
Release 2.1 |
4.03.1212-1214*
(4.00.950B) |
8/24/96-8/27/97 |
| OEM Service
Release 2.5 |
4.03.1214*
(4.00.950C) |
8/24/96-11/18/97 |
| Windows 98
retail, OEM |
4.10.1998 |
5/11/1998 |
| Windows 98
Second Edition |
4.10.2222A |
4/23/1999 |
| Windows Me |
4.90.3000 |
6/8/2000 |
| Windows XP |
5.0 (Version 2001) |
8/23/2001 |
| Windows XP SP1 |
5.1 (Version 2002 Service Pack 1) |
8/29/2002 |
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OR go to THIS MICROSOFT ARTICLE to determine which version of Windows you have installed and to find articles explaining more about your version of Windows.
Update: There is an alternative... Every version of Windows has a program named winver.exe. Go to Start... Run... and type in "winver" (without the quotes) and left-click on the OK button. The information about your version of Windows will appear. Now use the Microsoft article to learn which version you have.
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About Installing New Files:
If you think have installed some of the files you find on the Microsoft site, don’t be afraid to install them again just to be sure. We’ve never seen that do any harm. In some cases Microsoft’s install program will tell you that you are trying to install an older file. In that case, keep the newer file.
Even though Microsoft has built in some protection against overwriting new files with old, you should still be careful and read the explanations for each file to see if there is a warning of any type. Some files may only be for a certain version of Windows and are NOT for you. Most *will* be, so read the descriptions carefully before you download and install any files.
Even so, you may have installed new software only to find that Windows, or other software, suddenly has problems. This can be because the installation replaced your current support files with old ones. If you have Windows 98, Microsoft finally has a "Libraries Update" for you to download and install. This could get you back to top-notch shape. You'll find the download here:
Microsoft Windows 98 Libraries Update
If you have Windows 95, try downloading and installing the "DCOM for Win95". You'll find the link lower down on this page.
(Note: Even if you have Windows 98, the "DCOM For Win98" link below may help if the "Microsoft Windows 98 Library Update" does not.)
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Windows 98 & 98 SE:
Microsoft decided to "automate" fixes and updates to Windows. Windows 98 has the feature called "Windows Update" and it is installed so that it will automatically remind you to install new updates as they are released. The constant reminding can be a pain and many people just can't be bothered to interrupt their work just to update their version of Windows especially if everything appears to be OK. Our advice to you is to go through the update process at least once a month. Many updates are fixes to maintain your privacy and security. Others are just to make Windows run & look better. In any case, in our experience, using Windows Update is a must and should be done at least once monthly.
Windows 95:
First Consider This: We don't want to spend your money, but if you still have Windows 95, strongly consider updating to Windows 98 Second Edition. It is worth "the price of admission" because of all the fixes, updates and new functionality it will bring to your computer. It really does run better than Windows 95. We have successfully installed Windows 98 SE on many computers with only 32Mb of RAM and as old as Pentium 133 CPU's. ALL of these computers ran better with Win98SE than with their previous Win95 installations.
But, those of you who can't obtain Win98SE, or don't wish to, still can make important improvements to your computer.
If you still have the original Windows 95 (version 950) follow all these steps. If you have version 950a, then skip steps #1 and #2.
First two steps:
- Read about Service Pack 1 and how to install it, download it from this page: Windows 95 Service Pack 1 Fixes and install it
- Next, go to this Web page for a list of updates that came AFTER the Service Pack: Windows 95 Update Downloads. Download and install all files except the ones relating to Service Pack 1 (you already did that one.)
You are now running Windows 95 950a, with additional updates, but this is not where it ends.
Microsoft had still newer versions of Windows 95 called "OSR2". They are identified as version 4.00.950 B or 4.00.950 C. You could not purchase these versions as they were only available on then-new computers. You may have it on your computer right now and need to learn more about "OSR2."
Microsoft used to have a summary of OSR2 on their site, but they have "moved on" with Windows 98. This non-Microsoft site has a FAQ (Frequently Answered Questions) that is the best source of OSR2 information: OSR2 FAQ By Sean Erwin.
The files you will find on this page:
Windows 95 Download-Update Page
Although you should consider all the files on this page, the files in the section entitled "Service Packs" include downloads for much of the same updates and functionality of OSR2.
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| More Updates For Windows (All Or Most Versions):
What follows next is optional, but you may want to make sure you have *everything* :
The fonts that come with every version of Windows are called the "core" fonts by Microsoft. These fonts were updated over the years to keep improving their appearance and legibility. That affects just about everything from Web pages to your printed documents. Your version of Windows may have older versions of the fonts.
Unfortunately, Microsoft ended making their FREE core fonts available for downloading. But never fear... they can still be downloaded HERE.
Microsoft still maintains Web pages about their use of fonts. They now have links to other sources of fonts, including FREE font publishers. To find them, go to Microsoft’s Typography section at:
http://www.microsoft.com/typography/
For Windows 95, there also used to be a "Font Smoothing" program and a "Font Properties Extension." But these are no longer available. You can, however, search the Internet to see if you can still find them.
Don’t delete the files you’ve downloaded thus far. You might need them again *and* having them all in one directory will help with this next step:
There is one more page at Microsoft’s site to visit and possibly download update & enhancement files:
Microsoft Windows Family Downloads
The link above takes you to a Web page with a search box Under "Select A Product", choose your version of Windows 95 and then Click on "Go." The list that appears will have more than you will need (some of the downloads are for network management or programmers, for example.) But run down the list and BE SURE to read all information before you take the time to download and install anything. Don't forget to bookmark the page so you can return to it.
You can try to download and save any of these files to the directory in which you have all the other files. If your browser asks if you want to replace a file, then you’ve already downloaded it. You can cancel the download and move onto the next file. If not, then go ahead and grab it. There are files, for instance, that update the Winsock and the TCP/IP stack which you *will* want and are unavailable from the pages mentioned earlier in this section.
If you don’t get any files from the "Windows Family Download" page, your machine is likely to run just fine, so don’t fret this one (although the updated Winsock and TCP/IP files might yield improved operations of your Internet connection.)
Lastly, you probably want to download Microsoft’s Internet Explorer (IE), even if you do not intend to use it (although about 90% of all Internet users *do* use it.) You may know that, instead of being a separate program, Microsoft has constructed Internet Explorer to be an intrinsic part of the Windows operating system. An updated install of Internet Explorer will also install some Windows updated support dll files which are unavailable elsewhere. We do know that the general support files it installs are left after you uninstall IE. And it's fool-proof. The IE Install program *will* inform you if you have newer files from all the updating described earlier in this post. If you have a newer file, then you can tell the Install program to leave it alone!
You're already using Internet Explorer? There may also exist Service Packs to update your current version of IE If you want the latest on Internet Explorer, you'll find it, and more, listed on the: Internet Explorer Update Page
If you DO install Internet Explorer, you very well may not be able to uninstall it, especially if you delete some of the files you think are not necessary afterwards. Read all the installation documentation and you won't go wrong.
Now download and install these updates to give your system the most current functions for Windows:
| DirectX: The first is the current version of the DirectX Multimedia Extensions. These will have your computer showing video and playing music and sound better than ever. DirectX is also now essential for many Win95 games. The DirectX Extensions can be downloaded from: Microsoft DirectX Info/Download Pages |
| DCOM: The next is as, or more, important: the DCOM files. Every company that programs uses certain support files necessary to have their ware run in Windows. The problem is that there are older and newer versions of these files and some of the problems you experience in Windows comes from older files replacing newer ones when you install software. Microsoft finally "wised up" and has the current versions of these files available for you to download and install (and re-install anytime you think you are having a problem!).Forget any more technical explanations (read this if you are curious). Just download these two files and double-click on them to install: |
| Media Player: There is a new Windows Media Player and you should try it out on all you audio and video files. You can download it, and read more about it at the:Windows Media Player Home Page |
| Dial-Up: There are Dial Up Networking upgrades to help you better connect to the internet by telephone modem. They are available for everyone to read about in general HERE. You can read the specifics for your version of Windows, and download the DUN upgrade, using these links:
Windows 95 DUN 1.4: Read This Article and Download This Upgrade.
Windows 98 DUN 1.4: Read This Article and Download This Upgrade.
Windows 98 SE DUN 1.4: Read This Article and Download This Upgrade.
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| There are some updates that you should install as soon as possible. The links below take you to pages with full explanations and the direct download: |
 | For Windows 95: Unimodem V Modem driver/telephony service provider for data/fax modems |
 | For all Windows versions: Creative Labs Drivers/Patches For all versions of Sound Blaster and other products. |
 | For all Windows versions: Quicktime For Windows Direct from Apple: The popular support files for displaying movies. |
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| In addition to updates, Microsoft releases software to enhance your use of Windows: |
There are the Powertoys and Kernel Toys - small diagnostic and utility programs. You'll find a list of these at the download pages for:
Windows 95: Power Toys and Kernel Toys
Windows 98: located on your Win98 CD-ROM in the Tools\Reskit\Powertoy folder
Windows XP: Power Toys
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| You might come across this if you use the "Update Your Drivers" section below, but we'll mention it here. If you use a Microsoft mouse or trackball, make sure you have the latest driver & software. You can download them here:
IntelliPoint Software |
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Now you know everything you need to know to get current and stay current (and to tell others how to stay current.)
That’s all she wrote (unless you have Windows Me or Windows 2000, in which case, come back here in a while to find out more about updating these versions of Windows.)
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| Drivers are small software programs that let the parts of your computer "talk" to each other. They are also the "key" that "turns on" the capabilities of each computer component. If you want the fastest, best-running, full-featured computer you paid for, you must keep up with the latest drivers. |
| Microsoft is the first place to look for updated drivers. Here are lists for:Windows 95 Drivers and Windows 98 Drivers
NOTE: On the above pages, choose "All Downloads" in the "Show Results for" dropdown box and then left-click on the "Find It" button.
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| Microsoft DOES NOT always have the latest Windows 95 drivers for every part of your computer. Computer companies directly make drivers for their products. There are Web sites that list links to hardware manufacturer sites where drivers are available:
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Improve Your Use Of Windows
Windows is so feature-rich that new facts are being discovered every day. There are "hidden" programs & accessories which are not well-known, as well as hundreds of tips and tricks.
Here are several Web pages dedicated to helping you discover more about Windows 95:
Ambit's Windows Web Site List
Here you will find links to Web sites dedicated to all versions of Windows.
Ambit's Windows 98 Web Site List
Here you will find links to scores of Web sites dedicated to Windows 98, the most-used version of Windows.
Microsoft's put extra programs on the Windows 95 CD-ROM, not found on the floppy disk version to install Win95.
Even if you use Windows 98, you should look at the list of these programs as they point the way to features and capabilities you might now know exist! BUT don't install the Win95 versions! Look for them in Windows 98, or on your Win98 CD-ROM instead.
Here are three links to find these programs and software:
Ambit's CD Extras List & Links
Microsoft's Windows 95 CD-ROM Extras List
Microsoft KnowledgeBase CD-ROM Extras Article
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| No matter how experienced you are in using Windows, there always seems to be one more feature, keystroke or small modification to learn. If you want to make Windows 9x do more, faster and easier, then try the following Web sites: |
 | TweakXP.com One of the best, most useful collections on the Web. |
 | Google Search: Windows Keyboard Shortcuts Find Web pages listing Windows keyboard shortcuts. |
 | Google Search: Internet Explorer Keyboard Shortcuts Find Web pages listing Internet Explorer keyboard shortcuts. |
 | Google Search: Microsoft Office Keyboard Shortcuts Find Web pages listing Microsoft Office keyboard shortcuts. |
 | TWEAK.US's Four Pages of XP Tweaks! |
 | Bob Cerelli's Windows XP Tips & Fixes Scores of XP Tips and Tweaks! |
 | mvps.org's Windows XP Tips & Fixes Unique XP Fixes & Help From Some People With The Microsoft Most Valuable Professional (MVP) Program! |
 | TECH TV's Windows XP Tips & Tricks Helpful & Unique XP Tips From The Tech Cable Network! |
 | Kelly Theriot's Tips & Tweaks for Windows XP A Large List (360 Entries) of Windows XP Registry Changes, Fixes and Tweaks! |
 | Winguide.com's Tweaks for Windows XP A Large, Most Useful List of Windows XP Tweaks! |
 | Windows & .NET Magazine Network's Paul Thurrott's Windows XP Tips Excellent Information for Windows XP! |
 | AXEL216's Windows Tweaks A Huge Site Of ADVANCED Tweaks (Warning... Most work, some don't... READ CAREFULLY!) |
 | WUGNET's Computing Tips A Tip Every Day From the Windows Users Group Network (also archives)! |
 | BovisTech's Operating System Tips Some Unique Tips For Your Computer! |
 | PC911's Tip & Tweaks Treasure trove of fixes, scripts, customizations and little-known information. |
 | ActiveNetwork's Tip & Tricks From desktop to DOS to multimedia, scores of helpful goodies. |
 | Chami.com's tips Tips for Internet, Windows and Programming. |
 | Winguide.com's Hardware Tips & Tricks Excellent hardware tips and tricks. |
 | GCC's List Of Keyboard Shortcuts Keystroke combinations to full advantage! |
 | Brian Livingston's WindowsSecrets.com Excellent newsletter and WINFIND Search for Tips from columnist Brian Livingston. |
Microsoft's Tips
Microsoft has "tips" pages on their Web site (the first few text file are actually on your Windows CD-ROM.) Here are links to them:
General Tips for Using MS-DOS Mode
Windows 95 Tips.txt File
Windows 98 How-To Guide
Windows 98 Second Edition Tips.txt File
Windows XP Professional Tips
Windows XP Home Edition Tips
Windows XP User Tips Archive
MS Tech Net - Windows XP Professional Tips
MS Tech Net - Tips For Techies
Windows XP Digital Photography Tips
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Some Tips Of Our Own
These hints and tips have helped us immensely over the years:
Learn to Copy and Paste:
This is a basic technique that many people never learn. Highlight some text here by holding down your left mouse button and drag it a bit. Once the text is highlighted, you can stop pressing the mouse button. Now... hold down the Ctrl Key and press the "C" key. You've just copied the text into computer memory (Microsoft like to call this memory the "Clipboard.") Run Notepad, hold down the Ctrl key and press the "V" key. The text magically appears as if you typed in every letter yourself. That's "Copy and Paste" and you can use it anywhere in Windows where you can type text. Some example are: your text editor, word processor, into an online form or in the "Address" box of your browser. Better yet, you can "Copy and Paste" more than just text. Copy and Paste a picture from a graphic program and put it into your word processor document. You can do the same with anything you can highlight. Very, very handy!
Using The Shift Key To Turn Off Caps Lock:
Did you ever turn on Caps Lock only to forget to turn it off later? Would you like to have the Caps Lock disengage when you press your Shift key? Here's how:
Windows XP: Go to "Control Panel"... "Regional and Language Options". Click the "Languages" tab and then on the "Details" button. Select the keyboard you normally use, click "Key Settings." under the heading "To Turn Off Caps Lock", select "Press the SHIFT key".
Windows 2000: Go to "Control Panel"... "Keyboard" and click on the "Input Locales" tab. Click on "Change"... "Key Settings". In the "Advanced Key Settings" window, under the heading "To Turn Off Caps Lock", select "Press the SHIFT key".
Add Shortcuts to "Send To":
Right-click on any file or folder from My Computer or Windows Explorer and you get what's called a "context-sensitive" menu that includes the "Send To" menu option. Left-Click on "Send To" and you'll see some choices like "Mail Recipient" or "Desktop". Choose one and the file or folder will be attached to a blank e-mail or put onto the Desktop where you can get it.
But how would you like to be able to "Send" a picture file directly into your favorite graphics program? Or "Send" a copy of your file onto your floppy or ZIP drive. It's easy. The "Send To" menu is actually a folder of shortcuts. All you need to do is copy shortcuts for other programs and drives into it! You just need to find the "Send To" folder:
Windows XP and Windows 2000: The "Send To" folder is located at "C:\Documents and Settings\username\SendTo"
Windows Me/9x: The "Send To" folder is located at "C:\Windows\SendTo"
The first shortcut you should put into the "Send To" folder is a shortcut to the "Send To" folder. Right-drag it into the "Send To" folder and choose "Create Shortcuts Here". Now you can then right-click on any shortcut on your computer, choose "Send To" and then choose "Send To." The shortcut will be copied and now appear in your "Send To" menu.
Recycle Bin Tip:
The standard setting, for the Recycle bin in Windows, takes up 10% of the hard drive space for every drive letter you have. If you have a 20 Gigabyte hard drive, for example, that's one gigabyte of space you can't use! Right-click on the Recycle Bin on your desktop and choose "Properties." Move the slide bar to the left from 10% to 5%. If each drive letter is 30 gigabytes or larger, you can move that slider to 3%. Now left-click the "Apply" button, and then the "OK" button.
The only time you might use a gigabyte of Recycle Bin space is if you are deleting a large folder containing many files. But you don't have to send all those files, or any file, to the Recycle Bin first. Instead of pressing the Del key to delete files, hold down the Shift key and press Delete. The files will be permanently deleted without using the Recycle Bin. Just make sure you never want those files again! There is no "Undelete" if you use this tip.
Windows Explorer Tip:
Open Windows Explorer at "My Computer" instead of "C:\Windows": Right click on the Windows Explorer shortcut, choose "Properties" and then copy and paste this into the shortcut "Target" edit box: explorer.exe/n,/e,::{20D04FE0-3AEA-1069-A2D8-08002B30309D}
After doing the above, change to the View > Details mode and you will have a list of all your hard drives (or partitions) with the total space and free space of each.
Internet Explorer Tip:
If you receive a lot of errors when running Internet Explorer, then "Repair" it. Go to the "Start" button > "Settings" > "Control Panel" > "Add/Remove Programs." Find "Microsoft Internet Explorer" on the list there and highlight it by left-clicking on it once. Now left-click on the "Add/Remove" button (don't worry... you WON'T be removing it!) You will now see the choice "Repair Internet Explorer." Left-click on it and then left-click on the "OK" button. The rest is automatic so follow the instructions that appear on the screen. Answer "Yes" to any questions that may appear.
Not only will this return any damaged files and possibly make your Internet Explorer (IE) work better, but it can make your entire Windows work better as well since IE is an integral part of Windows. Using the same procedure and then click on the Advanced button instead of "Repair" will let you fix Outlook Express as well!!
Internet Explorer Tip:
You can put email shortcuts into your Internet Explorer Favorites. In Internet Explorer, left-click on "Favorites" > "Add to Favorites." In the "Add Favorite" dialog box, type the person's name and left click on "OK." Left-click again on the "Favorites" menu, right-click on the name you just entered then left-click on "Properties." Delete the information in the "URL:" text box and replace it with "mailto:" (without the quotes) followed by the person's email address and left-click on "OK." Example: "mailto:johnsmith@anywhere.com".
Now when you click on "Favorites," and click on the link you created, it will open a blank email message with the person's email address automatically in "To:". Want to email a group of addresses? Just separate the addresses with a semi-colon (";"). Example: "mailto:mother@herdomain.com;brother@hisdomain.com;sister@herdomain.com".
MS-DOS Tips:
If you have programs or games that require MS-DOS, you can do a lot to get those programs to work well despite the fact that you use Windows. Instead of describing what to do here, like the other tips, above, here is a list of Microsoft Knowledgebase articles that tell you what to do:
· General Tips for Using MS-DOS Mode (Article Q134400)
· Description of Restarting Computer in MS-DOS Mode (Article Q138996)
· Games (A-H) Requiring or Performing Better in MS-DOS Mode (Article Q132994)
· Games (I-Q) Requiring or Performing Better in MS-DOS Mode (Article Q132995)
· Games (R-Z) Requiring or Performing Better in MS-DOS Mode (Article Q132996)
Windows XP Tips:
If you use Windows XP, you may have noticed something different when you Open or Save a file from most programs. On the left is a "short list" of special folders, including My Documents, Favorites and Web Folders. This is called the "Places Bar" - a great idea IF the list had folders you really wanted. You can customize this list by doing the following: Go to the Start button and choose "Run." Type in "gpedit.msc" (without the quotes.) This runs the Group Policy Editor. In the directory of policy types on the left, find "User Configuration... Administrative Templates... Windows Components... Windows Explorer... Common open File Dialog" (whew!) Find the policy name "Items displayed in Places Bar" and double-click on it. Here you can list up to five folders OF YOUR CHOICE - just click on the "Explain" tab at the top to find simple instructions about what to do.
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HELP!!
Microsoft keeps improving Windows, but that doesn't mean it is foolproof or easy to know what to do when Windows doesn't work correctly. Everyone needs to troubleshoot a problem, or find an explanation, sooner or later.
Don't waste a lot of time on a problem only to find out that it is a bug or limitation of Win95. Go to: Windows95 Annoyances for workarounds to these types of problems, IF they exist,
OR Go to BugNet to find problems you inherited just by using Windows!
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| First Try Microsoft: |
Microsoft's KnowledgeBase is on the Web and is the best product information database of any computer company (other companies use it as a model to try to do the same for their customers.) It is the same information the MS tech support people look through when you call Microsoft for help. It is the first place to look for information:
Go directly to Microsoft's KnowledgeBase at:
Search Microsoft Product Support
For more links to Microsoft Product Support, go to this page:
Microsoft Product Support Services
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| Can't Shutdown Windows? |
| If, when you try to shutdown Windows, your computer "hangs" ("freezes", "stalls", etc.), then there is a problem.
If you are using Windows 98, the problem may be Windows "Fast Shutdown." Microsoft has this article about how to fix the problem: How to Disable Fast Shutdown in Windows 98
For Windows 98SE, there is an article with several solutions including disabling "Fast Shutdown": Problems Shutting Down Windows 98 Second Edition
If you are still using Windows 95, you are likely not using "Fast Shutdown" and need to move on to other solutions (below.)
Windows Me uses an improved "Fast Shutdown" coding that is generally NOT the source of your shutdown problems.
So... if turning off "Fast Shutdown" didn't fix things for you, then the problem(s) are likely one or more hidden problem(s) that very well may come out of hiding some day to cause you much worse problems than just shutting off your computer. So you have to find it and resolve it.
Microsoft has a list of articles about specific solutions (like problems with certain brands of computers, brands of cards in your computer, etc.) to the multitude of reasons Windows isn't shutting down. Scan these lists of articles to see if a solution exists for your particular configuration of hardware:
Windows XP: Windows XP Shutdown Articles
Windows 95: Windows 95 Shutdown Articles
Windows 98 & 98SE: Windows 98 & 98SE Shutdown Articles
Windows Me: Windows Me Shutdown Articles
NOTE: You can find still more help by using the first link on the above pages to that operating system's Microsoft Support Center.
If you didn't find anything there to help, Here is a pretty comprehensive Web site that give you all the possibilities and how to find a solution. As you'll see, finding the source of your problem may take you a little time, and a lot of learning:
Windows Shutdown Troubleshooting: 15 Steps
One last hopefully helpful hint: If your computer is more than a couple of years old, your BIOS may need an upgrade because Windows is attempting to use Power Management that your older BIOS does not understand. The subject of upgrading your BIOS should be covered by your computer's manufacturer at their Web site. If that is not the case, then use these links to try and find out what to do:
DriverHQ.com's BIOS Update Drivers Page
Motherboards.org
BIOS Web
Wim's BIOS Site
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| And There's This On Your CD-ROM: |
If you purchased the Windows 9x CD-ROM, then you have the Resource Kit Help file. This is THE REAL Windows 95 Help file with detailed (and technical) information galore. If you don't have the CD-ROM, find someone who has it. You'll find the file in the Admin\Reskit\Helpfile folder on the Windows CD-ROM.
| NOTE: Don't use the Windows 95 Resource Kit Help File WITHOUT reading and saving the Error List at:List Of Documentation Errors in Win95 Resource Kit | |
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| More Windows Help: |
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Updated:
Tuesday, April 17, 2007 at 06:11 AM MST
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